21 May CEO Power Panel: Health Systems Find Consumerism Drives Innovation
Source: ModernHealthcare.com
By: Rachel Z. Arndt
The word “patient” is rapidly fading from the healthcare lexicon. Nowadays, healthcare executives sound like those from any other industry, talking about “consumers” or even “customers.”
With consumer-friendly companies like Apple and Amazon nipping at the heels of traditional healthcare organizations, not to mention the rise in out-of-pocket expenses, the consumer is inching toward center stage in healthcare. Leaders are responding with efforts to create more seamless and convenient healthcare experiences. They’re starting to notice that consumerism matters. That’s reflected in how they’re using technology, innovative thinking and hiring. Healthcare CEOs see consumerism transforming the industry and are looking for tools to navigate that change, according to Modern Healthcare’s most recent Power Panel survey of 75 top CEOs.
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